Shipping, Refund & Cancellation Policy
We Protect Your Privacy
Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.
Domestic Shipping :
WE OFFER FREE SHIPPING ANYWHERE IN INDIA if your cart value is Rs. 500 and above. A nominal fee of Rs. 90 will be charged on orders below the cart value of Rs. 500. Please allow 5 business days for your order to be dispatched.
Orders Received on Sunday or during Holidays are dispatched time will be considered from next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
Orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.
General Scenario :
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. Codex Drugs Pvt. Ltd. has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Codex Drugs Pvt. Ltd. and accept the decision of Codex Drugs Pvt. Ltd. regarding the cancellation.
In case of Perishable Goods :
If a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.
Cancellation of Order by Codex Drugs Pvt. Ltd. :
Codex Drugs Pvt. Ltd. reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Codex Drugs Pvt. Ltd. for re-delivery shall be claimed from the User.
Replacement/ Refund Policy by Codex Drugs Pvt. Ltd. :
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
· The item may be damaged during transit
· Or there might be a manufacturing defect
In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a refund or replacement, email us at codexdrugs@gmail.com with your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
If the replacement item is not available, we will try to give the customer best possible alternatives, but at the end choice of the customer will be final.
If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.
We will initiate a refund within 7 business days. In case of online payment, the amount will be credited back to the credit/ debit card used during a transaction. For COD orders, we will issue a cheque in favour of the customer.